OUR STORY

Incorporated in 1975, Total Cafe, Vending, and Coffee is headquartered in Plymouth, Michigan. Total’s mission since 1975 has been to provide the best possible service to the businesses we partner with! Our mission of providing the best has paid off in continuous growth. Our team serves over 500 happy customers and more are added on a monthly basis.

We are proud of our growing number of more than 90 employees including customer service reps, route merchandisers, and managers. Our team is the key to our success, and we pride ourselves in treating them accordingly. Our dedicated and hardworking team continuously works to accomplish our mission and to keep our customers satisfied. We have our supervisors regularly inspect all locations, speak directly with customers, and conduct surveys to assure complete satisfaction.

We are always available to take product requests, issue refunds, or help with anything you might need. Products in your café are constantly adjusted to fit the wants of your employees, assuring that each cafe is customized to their unique needs!

We believe it is important to give back to our customers and our community every day. That’s why we are a proud supporter of Forgotten Harvest and other local charities, such as Gleaner’s Food Bank and Starfish Family Services. All our unused products are donated to Forgotten Harvest for safe distribution to those in need.

Forgotten Harvest Logo

We are a ServSafe certified company! The ServSafe Food Safety Training program leads the way in providing current and comprehensive educational materials to the restaurant industry. More than 4 million foodservice professionals have been certified through the ServSafe Food Protection Manager Certification Exam, which is accredited by the American National Standards Institute (ANSI) Conference for Food Protection (CFP). ServSafe training and certification is recognized by more federal, state, and local jurisdictions than any other food safety certification.

OUR PROCESS

We pride ourselves on delivering the freshest products possible to our clients every day. That’s why our team here at Total works around the clock, packing, organizing, loading, and delivering the products right to your break room. Take a look at Our Process below to see how we ensure your Total Café is always freshly stocked.

5:00 AM

Semitrucks arrive to our Plymouth location and drop off products for the day.

7:00 AM

Our Total team organizes the products and loads them on to the shelves.

1:00 PM

A manager reviews real-time data on customer stock levels and sets up the route schedules accordingly.

3:00 PM

Team members operate the pick line to pack your order for the next day.

6:00 PM

Orders are loaded on to the route trucks for prompt delivery to your location.

3:00 AM

Our route merchandisers arrive for work, clock-in, and get ready for the day.

7:00 AM

A route merchandiser arrives to your location and fully restocks all products in your Total Café.

TALK TO US!

Please contact us by calling, texting, or emailing one of our customer service representatives to tell us what’s on your mind!

If you are interested in our services, you are welcome to fill out the contact form and someone will be in contact with you shortly

Reach us three ways!

(734) 427-3510

(734) 743-1334

support@totalvend.com

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