All About Us
“Working with Total is more of a partnership than a vendor/client relationship and exemplary service has always been provided.” – David D. (Troy, MI)
Incorporated in 1975, Total Cafe, Vending, and Coffee is headquartered in Plymouth, Michigan. We’re made up of more than 80 employees including customer service reps, route merchandisers, and managers. Our goal has always been to provide the best service possible to the businesses we partner with!
This simple strategy has paid off in continuous growth. Our team serves over 500 customers and we add to their happy ranks on a monthly basis. Our people are the key to our success and we treat them accordingly. All employees receive paid vacation, 401K plan and full health benefits.
We have a dedicated and hardworking team working to keep you happy. Employee performance is judged against customer satisfaction and our supervisors regularly inspect all locations and speak directly with customers as well as conduct surveys to assure complete satisfaction. They are always available to take product requests, issue refunds, or help with anything you might need. And they are constantly adjusting the products in your cafe to fit the likes and dislikes of your employees, assuring that each cafe is customized to their unique needs!
We are a proud supporter of Forgotten Harvest and other local charities, such as Gleaner’s Food Bank and Starfish Family Services. All of our unused products are donated to Forgotten Harvest for safe distribution to those in need. Just one of the many ways we give back to our customers and our community every day.
We are a ServSafe certified company! The ServSafe Food Safety Training program leads the way in providing current and comprehensive educational materials to the restaurant industry. More than 4 million foodservice professionals have been certified through the ServSafe Food Protection Manager Certification Exam, which is accredited by the American National Standards Institute (ANSI) Conference for Food Protection (CFP). ServSafe training and certification is recognized by more federal, state, and local jurisdictions than any other food safety certification.